Your Data, Your Rights
filbet Privacy Policy — What We Collect and How We Keep It Safe
At filbet, your personal information is handled with the same care we put into every part of the platform. This Privacy Policy explains exactly what data we collect when you register and play, how we use it, who we share it with, and what rights you have as a player in the Philippines. We collect only what is necessary to run your account, process transactions, and comply with applicable Philippine regulations. By using the filbet platform, you agree to the practices described on this page. If you have questions, our FAQ page covers the most common concerns.
Last reviewed: 2025. Subject to periodic updates.
Full Policy Details
How filbet Collects, Uses and Protects Your Information
1. Information We Collect
When you create an account on filbet, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. We also collect identity verification documents when required to comply with Philippine anti-money laundering regulations and responsible gaming obligations. During your sessions on the platform, we automatically gather technical data such as your IP address, device type, browser version, and general location to ensure the platform runs correctly on your device. Transaction records — including deposits, withdrawals, wager history, and bonus usage — are stored securely as part of your account history. We may also collect information about how you navigate the platform, such as pages visited and features used, to help us improve the overall experience for players across the Philippines. All data collection is limited to what is genuinely necessary for the purposes described in this policy.
2. How We Use Your Information
Your personal data is used primarily to operate and maintain your filbet account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with regulatory requirements. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. If you have opted in to marketing communications, we may send you information about promotions, new game releases, and VIP programme updates — you can opt out at any time through your account settings. Technical and behavioural data helps us detect and prevent fraud, identify unusual account activity, and protect the integrity of the platform for all players. We may use aggregated, anonymised data for internal analytics and platform improvement, but this data cannot be used to identify you individually. We do not use your personal information to make automated decisions that produce significant legal effects without human review.
3. Sharing Your Information
filbet does not sell, rent, or trade your personal information to third parties for their own marketing purposes — full stop. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers; these partners are contractually bound to handle your data securely and only for the specific purpose we engage them for. Where required by Philippine law, court order, or regulatory authority, we may disclose your information to the relevant government body or law enforcement agency. In the event of a business restructure or acquisition, your data may be transferred to a successor entity, and you will be notified of any such change in advance. All third-party partners we work with are required to maintain data protection standards consistent with applicable Philippine privacy legislation. We will never share your data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.
4. How We Protect Your Data
We apply industry-standard security measures to protect your personal information from unauthorised access, loss, alteration, or disclosure at all times. All data transmitted between your device and the filbet platform is encrypted using secure protocols, ensuring that sensitive information such as payment details and login credentials cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to personnel who need it to perform their job functions, and all staff with data access are trained on privacy and security obligations. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected players and the relevant Philippine regulatory authority in accordance with applicable law. While no system can guarantee absolute security, we are committed to maintaining the highest practical level of protection for every account on the platform.
5. Your Rights as a Player
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information within a reasonable timeframe. You may also request that we correct any inaccurate or incomplete data associated with your account, and we will action such requests promptly. If you wish to have your personal data deleted, you may submit a request through the platform's support channel; note that certain data may be retained for the period required by Philippine law or regulatory obligations. You have the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of processing carried out before withdrawal. If you believe your privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all privacy concerns seriously and will respond to your enquiries in a timely and transparent manner.
6. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements applicable to gaming operators in the Philippines. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. When data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will begin the data retention countdown from the date of closure and inform you of the applicable retention period. We review our data retention practices regularly to ensure they remain proportionate and compliant with current Philippine privacy legislation.
7. Updates to This Policy
filbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer to players in the Philippines. When we make material changes, we will notify registered players through the platform or via the contact details associated with their account, giving reasonable advance notice where possible. The date of the most recent review is displayed at the top of this page so you can always tell when the policy was last updated. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any questions about changes to this policy, you can find answers in our FAQ or contact us through the platform's support channel.
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Your Privacy Is Protected — Start Playing Today
Now that you know how filbet handles your data, you can enjoy sports betting, slots, bingo, and more with complete peace of mind. Register for free or log in to your existing account and experience the platform built for players across the Philippines.